FAQ
Frequently Asked Questions
In our FAQ section you will find answers to the most common questions about campervan rental.
Find information about bookings, insurance, pick-up and drop-off, and more.
If you don’t find what you’re looking for, we’ll be happy to help you personally.
In the glove compartment of the vehicle you have all the documentation, including the Campermòbil assistance telephone number.
MOTORHOMES: blackouts for the windows, hose with connections, plug and extension.
CAMPERS: blackout for the windows, hose with connections, plug and extension.
Call Campermòbil on 938 174 295.
Please provide the license plate of the vehicle you traveled with and we will store your belongings for you so you can pick them up. We can also mail them to you at your expense.
You will need to go to a gas station or supplier to purchase the gas cylinders you need.
Yes. It is necessary to clean the bathroom, the kitchen and sweep the floor of the camper/caravan.
Campermòbil we also offer full cleaning services if you want to check our rates.
Yes. The deposit is in the amount of €600.
This amount is charged at the time of picking up the vehicle and is returned upon delivery, as long as it is delivered in perfect condition.
First of all, make sure that there are no injuries. If there are, call medical assistance.
In the event of an accident without injuries, call roadside assistance. In the glove compartment of the vehicle you have all the documentation, as well as the telephone number for assistance. If the accident is minor, you can also solve it by filling out a friendly communication that you will also find in the glove compartment of the vehicle.
Do not forget to always notify Campermòbil of any accidents you have suffered.
In the event of termination of a binding booking, the renter will have to pay the following cancellation fees:
– From the day of booking confirmation and up to 50 days before the start of the rental: €300 as a booking fee.
– Between 49 and 15 days before the start of the rental: 50% of the rental price, with a minimum of €300.
– Less than 15 days before the start of the rental: 80% of the rental price.
– On the same day of the rental or if the vehicle is not collected: 95% of the rental price.
The cost of each additional kilometre is €0.30/km, you can also contract the option of travelling without limits.
Yes. Black and grey water must be drained before returning the vehicle.
You must open the driver's door before opening the fuel hatch.
At any petrol station that offers diesel-type fuel.
Diesel B7 or B10, depending on the model.
You will find the specific fuel indicated on the fuel filler cap.
Yes. It is necessary to return the vehicle with a full tank, just as you received it when you delivered it.
The insurance covers a comprehensive policy with an excess of €600.
Yes, in most cases you are allowed to travel to certain countries. We recommend that you check before booking to find out the conditions.